Can I check the postage for this letter please.
The envelope is pushed easily in and through the standard post office template's 'large letter' slot.
That's a large letter, I am told.
There is a (standard) first class letter stamp already stuck on the envelope...... So how much is the extra ? I politely ask.
It is thirty pence more ........ my total postage cost will be ninety pence,.
Why....what is the value of a first class stamp? I ask...... Sixty pence, the assistant tells me.
I was just about to ask if she had thirty pence's worth of stamps for me to add, when the manager, who had heard this exchange, intervened and guided the assistant to the appropriate value of stamps to give me from her counter sales book.
The excuse from the assistant,(no direct apology) was that this was her first day working at the Post Office counter.
It's not difficult to understand why did I not feel kindly disposed the woman who served me. I was however, very pointed in my parting thanks to the manageress for sorting out the sale. As I departed, an inadvertent, (I think) loud sigh escaped from the lips of another counter assistant.
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4 comments:
It really annoys me that these people just NEVER apologise. I guess it's not 'in the script.'
It's a very bereft script isn't it. I have met new counter assistants who you tell they are new, that they need to check, or, they have to ask advice, if something crops up that was not in their introductory training. But, not this one.....
Where was the basic training and the ability to think!
Sadly that sounds about par for the course so to speak! Flighty xx
'nuff said, Mr F.
What was worse, the woman sat there brimming with confidence and was so smooth in her delivery of her faux pas.
xx
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