It is not too much to expect, is it, that when you phone a line that is called a technical help-line, you speak to someone who has a bit more than a modicum of knowledge about the subject matter. Failing that, it would be quite alright to assess a help call and pass it onto someone who can understand the simple issues, in this case, about new P.C's.
Instead, I found myself speaking to a lady, (woman-to-woman) who admitted to not having the basic understanding, even for the questions I was asking; that her dad who is more knowledgeable sorts out her needs
Each question I ask, necessitates the help-line lady disappearing in order to feed me back an answer someone has given her. I do learn that these days, the computers sold by this store have the platform and the software pre-loaded, and that there are no support or back-up disks. I have to download the system and programmes etc. onto disks of my own.
I should need about three CD re-writables, just like the lady's dad used.
Surely, I ask, there's every risk of a re-writable disk being over-written or deleted.....and do CD's have enough capacity for the download? "Oh yes, my dad found it enough"......Any reason why I should not use CD writables instead of re-writables, or should I use DVD recordable disks? The telephone assistant waffles.
There were some other queries, which I didn't pursue. If I have to call the company's technical helpline ever again, I do hope I speak to someone who is conversant with the basics, or maybe, if I am lucky, I'll get to speak to 'dad'. 
Posts
