The time line begins two weeks ago, when I realised a major item I ordered earlier in the year, which was installed in May, was not the equipment I asked for. The replacement arrived according to plan. So far so good.
The Monday of installation, the guys arrived late morning to pick up an un-installed object. BUT, there was nothing for them to take away. The installer/s had not arrived at 8.am, as arranged to demount the old equipment for them to remove. Many phone calls later, finally getting through to real people by devious means, (thereby avoiding voice-mail) I eventually got a manager to take ownership of this cock-up.
Thursday the same week, the manager arrives here, because by then, a leaking tap that is under guarantee also needs replacing in the kitchen. He wanted to check it was a genuine guarantee issue. Seeing it was, he handed over the replacement tap to be fitted by a plumber appointed to arrive between 12-2pm today. At 11.50am, guess what..........the plumber can't come, earliest on offer now was sometime later in the week. So, we are now at non-committal arrangements. Mental picture of me stamping my foot while trying to maintain my composure during phone conversation.
New appointment offer, 8am tomorrow, Tuesday 8th.
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