Tuesday, August 03, 2010

TOM TOM - SHARP PRACTICE

Now we really know how THE TOM TOM GPS manufacturer makes its money.   It isn't just the initial sales of the equipment.  In our case we were gifted an expensive Tom Tom, I have posted about it before. We were soon made aware that the installed maps had newer counterparts.  Having made several journeys using the GPS with maps that were at least 3 years out of date, (that's being kind) and finding ourselves pitifully damned by the agéd directions in busy cities, we finally caved in, deciding to pay to download an up-to-date map.

An up-to-date map! How could we have been so naive. Yes, there were two maps to download, UK and Western Europe, they were individually priced.  The catch all; it was impossible to download just one of the two,  it was not allowed.  The customer had to have all or nothing.   To buy, to update the Tom Tom, was the princely sum of £60.   For that, in addition, there were cheaper quarterly updates for a year. Big deal.

Tom. Tom, I do hope you get stung.   It is sharp practice.   The equipment should have been sold with up-to-date maps in the first place.

4 comments:

adamantixx said...

there always seems to be a catch with almost everything these days and it's usually an expensive one!

ZACL said...

I think and hope austerity will be a catch all for Tom Tom. It is a disgraceful practice.

We won't be telling the person who gifted us the equipment, it was a thoughtful present, full of good will and given in good faith. It's these features that make it an even nastier bit of business practice.

Flighty said...

All too typical sadly! Flighty xx

ZACL said...

It takes the gloss of a very thoughtful gift, Mr F xx