"You'll get the confirmation and a form to sign in the post within three working days," she said, "and thank you for your call."
Five working days later I have received all sorts of mail, but not the correspondence I am waiting for. As time is of the essence - there's a deadline to be met - there is nothing else for it, but to phone. There's the usual recorded message and a couple of menus; however, my sense of calm is short-lived as the android pipes up and wants all sorts of information, which has to be tapped out on my telephone keys. I search for the answer to one question and by the time I've got it, the android has given up on me and I find I am in a queue. I sit and hope it is the right queue.
Ten minutes later, when I get to speak to her, the operator is very apologetic for my wait, and for the lack of delivery of the letter. Yes, it was sent, the records show that it was.
BIG QUESTION....... "who have you used to deliver your mail?"
"We have just started to use TNT".
I groan. "If I get the mail," I tell her, "from previous experience, it will be earliest seven days, more likely ten".
"They use first class mail." She said.
"Not here they don't." I insisted. "I would not need to have called if that had been the case."
Because of where I live, it is agreed that another set of papers will be sent out to me, but this time, to be delivered by Royal mail.
The replacement correspondence arrived today, two days after my call. The original lot, which is being sent via TNT, is still floating around the U.K. somewhere.