Who would think that updating firmware on a camera would be such a performance. After two hours of attempting, unsuccessfully, to do it, the battery ran low. And guess what, nothing will load, or upload, if the battery is not a hundred percent alive.
Nothing is straightforward; even calling customer services. Panasonic now guard themselves against
customers with new products of theirs; customers who need help in
unscrambling incomprehensible instructions, written by people in their
company who know not what simplicity and step-by-step instruction should
look like for the many customers who are not electronic technicians. If they did simplify their instruction, there would be no need to protect their
technical help staff with call centre staff scattered in so many places
round the world. A lot more people would understand what to do and be
able to help themselves…Yay! This is too much to hope for.
How about contact by Pigeon Post?
The firmware problem did me a circuitous favour. The call centre
worker in Eastern Europe had to call the technical desk in Bracknell,
Berkshire, United Kingdom, (the same Kingdom I live in) as I was having
so much bother getting the update on a piece of new equipment.
After ten minutes of listening to some canned music, I found myself
speaking to the technical man, himself. It was after all, sensible to
deal with the issue first hand and step-by-step, it would have been
impossible to manage it any other way. While I had him in my clutches,
metaphorically speaking, I got Mr Technical Man to deal with two other
outstanding technical questions, one outstanding for over a week,
because, it had never been passed on from Romania to Bracknell in