We were expecting a tradesman this morning. At 08.50 sharp, he phoned to tell us that he would arrive in ten minutes. Two minutes later the man phoned back to let us know he would be a bit later, his wife had phoned and he had to return home. The tradesman started work on our job about an hour later.
"How's your wife?" I asked.
..."It wasn't the wife, it was her plumbing".
With the matter-of-fact way he said it, my imagination took a turn into the musical hall and I stifled a laugh. Hubby also turned away and 'cleared his throat'.
"At work I only do what I am expert at.... at home," said the man, "it's another story, I do everything."
Time to change the subject.
Customer care was very good, in fact it was highly commendable.