EMBARRASSINGLY GOOD CUSTOMER CARE

The trouble is, I cannot find a third book that I fancy.  After spending ages searching the American publisher's website,  the two books I selected as replacements for two large tomes that I was disappointed in,  were really all I liked the look of.  The lovely lady I spoke to in the USA, is mailing the two books I selected, and will leave me to let her know in my own time, what third book I want.  I feel bad about the fact that I am having great difficulty selecting a third book.  In turn, she is actively encouraging me to request one.  

The American publishing house is a highly specialised one, in the main dealing with computer sciences.  The majority would be considered academic books.  The few books I found that whetted my curiosity led me to the two books I tentatively requested. 

All this came about because I commented on the publisher's site on my personal view of the books I bought. I was asked to either contact the guy who replied to my views, or another named individual, to resolve my issues.   At that point, they did not realize I was in the UK.  I believe the intention was to offer a refund under a 100% satisfaction guarantee they operate.  The books I have, were originally purchased via online UK stores.  No money went through the American publishing house site.  Determined to instate goodwill, the company offered me instead, goods at no charge, to be mailed at their cost.  I am so impressed with the high standard of customer service I am unexpectedly receiving.