Friday, March 04, 2011

DESSERT COFFEE AND NO COMPUTERS

The computer-age truly tests honest-to-goodness sanity, not to mention domestic harmony. There are far too many experts, the majority of whom are anything but... and they certainly are not, in the main, expert in the general utility of the tool. When you put your total faith in someone designated to be an expert, you can be in a precarious position. Indeed, you become vulnerable, and with it, so does your computer set-up. 

All I wanted was assistance with migrating three systems folders to my computer. I guessed that a simple transfer by flash pen was not going to work.  
"You're right,” I was told by one expert. Total supplication from me to the expert... bad mistake. 

My nicely developing system configuration was completely supplanted by everything from another machine, I had a clone, it was definitely not what I asked for or wanted. My keyboard suddenly stopped working. With expert number two, Saturday became a lost day. Monday, I did a system format and re-load with the aid of a third expert. The keyboard still did not work, but hey! I no longer had a cloned computer.

Four ‘experts’ later, I reached a dangerous overload of frustration. Having finally exploded, the department of experts field one of their senior experts. Senior! This gem of information, I shall not forget. Thirty minutes later, a major difficulty has been resolved, one that took days, including delivery of new parts, then new parts having to be returned by me. (I shall not mention the travel to our poorly managed Post Office and the queuing for a service point). 

In the midst of all this fiery emotion, hubby avoids asking the in-house computer back-up service a big question. He asked it today. The big question remains unresolved for now, even though, I believe I know the answer; it's not one, hubby will like too much. 

Personal and domestic harmony is being re-established. Hubby invited me out to a lovely lunch, during which there was a silent pact not to mention anything relating to computers. Dessert and coffee never tasted better.

2 comments:

adamantixx said...

wise decision to suspend all thought of computers over lunch otherwise hubby may have copped all that pent-up anger mainly created by others incompetence.

i hope serenity makes a welcome return soon!

ZACL said...

The last guy got the volcanic eruption and a complete lack of faith on my part. As he was 'the senior expert' surely, he should also manage. That's too easy isn't it...let the customer do it by total frustration. Smoothly telling me that I should ask for someone who has expertise is easy to say. After a week of real hair-tearing disappointments, it did not impress me.

I.T. patience is at a minimum, I am not at all enamoured with Windows 7, the other and different system I have been getting to grips with on behalf of hubby.

Thanks for your wishes Ax. I hope serenity returns; it will, I trust, when configurations have been completed and my browser behaves like it used to.