Saturday, March 05, 2011

PLEASE, CAN ANYONE HELP?

Help please!  Can anyone tell me how I can restore my Firefox browser to give me access to my gmail account without having to always go through 'safe mode' when firing up Firefox?  It is a problem that arose just this week, when after a hard disk format (clearing out the whole previous history and everything else on the system) I  downloaded Firefox  3.6 to my machine.  It is the version I previously used together with Adblock Plus.  

My laptop has the same version of Firefox and Adblock Plus, and there is no difficulty accessing my gmail with it on that machine.  I use Applemac OSX etc. Snow Leopard on both machines.

No amount of re-loading,  deleting off the system and downloading again - which I have done uncountable times - seems to resolve the problem.


Thanks.

4 comments:

flightplot said...

Have you tried Firefox support? Flighty xx

Vincent said...

I just looked up firefox help and it sent me to this possibly useful page http://support.mozilla.com/en-US/kb/Firefox%20is%20stuck%20in%20Safe%20Mode?s=SAFE+MODE&as=s

ZACL said...

Hello Mr F. Thanks, I have been on to the help pages umpteen times, including this evening, trying out various things.

When the problem started, I found a FF chat site, where the suggestion was made, with the 'how to' guidance, to use FF safe mode to access my gmail. It works but it is a pain. I should like my browser to access gmail without the necessity to perform a safe mode start up.

Thanks again. xx

ZACL said...

Hello Vincent,

Thank you for making contact. I checked out the link you sent but it does not match the problem. I am starting the browser up in safe mode, myself, on the advice of someone in a Firefox chat forum. However, what I want to be able to do is fire up my browser without having to use the safe mode to access my mail. I am still exploring and hoping I resolve the issue.

Many thanks.