WE DO NOT OFFICIALLY SUPPORT YOUR EMAIL PROGRAMME

Wouldn't you know it...now I come to think of it, no, you would not.  Our broadband super duper cabling was installed on the 24th January, any disruption forecast by the internet provider did not include cocking up our email settings.  So far, I have managed to re-configure hubby's email client, (we are not using the same platform) with the guidance of the provider's technical help section.  There were quite a few changes to make.  It was like magic, hubby's email hurtled back and forth like an energetic tennis ball.

My email, however was intractable.  Two guys this morning gave different advice, while telling me their company did not support my email application.  I promise you, it is not out of this world, I have been using it for a long time without any hassle whatsoever.  By the time they had finished, I could no longer receive mail and I was still blocked from sending mail.  Wonderful! 

The nice guy from my computer manufacturer tried all sorts of tricks and decided it was a server issue. An internet provider technical guy, (a rare species) spent an hour working through various permutations, and by the way, "We do not officially support your email programme."  I was given Microsoft's support line number.

The most wonderful woman spent the remainder of the afternoon problem-solving on my software, we even had a three-way conference call with the internet service provider- that was a waste of time he had not heard of the clutch of other companies served under the same umbrella- his information was useless. My software programme was operating perfectly, the service provider's connection issues were at fault.  The lovely lady is going to talk to them tomorrow, and I expect a further chat with her too. Meanwhile, my email is all one-way.   :(

WHAT A STUPID EUPHEMISM!

The arrogance, or is it ignorance, or both, of  some web-based suppliers is highly annoying.  Having ordered a specific item, you are sent something else, not at all as described on the web site, nor as described on the invoice.  As it is, they have the means to communicate with the customer to check if an alternative item would be acceptable, but, they choose not to, hoping they'll get away with selling what they send.  

When querying the product that arrived, mis-described on the invoice, as if it were the item originally ordered,  I was told that what had been ordered was no longer available as their supplier had "upgraded" the item.  If I had wanted this so-called upgrade, I could have ordered the same but unwanted design which was also on their website, described as what it was.

My dander was up, I was not going to be fobbed off.  At my expense I had to download a 'reasons for the return' form, which I completed in no uncertain terms, and then had the inconvenience of returning the unwanted purchase for a refund.

Upgrade..... my foot!  What a stupid euphemism. I do not think much of the customer service.  They picked on the wrong person, if they thought they were going to get away with this, admittedly inexpensive element of the sale, (part of a larger order) through customer inertia.