Monday, November 07, 2016

GIRDING MY LOINS.

I am so stressed out.  If hair fizzed, my head of hair would be standing on end and glowing! Much as I respect the arts and crafts of tradespeople, it is impossible to plan and work with their easy going ideas about keeping appointments.



The time line begins two weeks ago, when I realised a major item I ordered earlier in the year, which was installed in May, was not the equipment I asked for.  The replacement arrived according to plan. So far so good.

The Monday of installation, the guys arrived late morning to pick up an un-installed object.  BUT, there was nothing for them to take away. The installer/s had not arrived at 8.am, as arranged to demount the old equipment for them to remove. Many phone calls later, finally getting through to real people by devious means, (thereby avoiding voice-mail) I eventually got a manager to take ownership of this cock-up.


Thursday the same week, the manager arrives here, because by then, a leaking tap that is under guarantee also needs replacing in the kitchen. He wanted to check it was a genuine guarantee issue.  Seeing it was, he handed over the replacement tap to be fitted by a plumber appointed to arrive  between 12-2pm today. At 11.50am, guess what..........the plumber can't come, earliest  on offer now was sometime later in the week.  So, we are now at non-committal arrangements.  Mental picture of me stamping my foot while trying to maintain my composure during phone conversation. 

New appointment offer, 8am tomorrow, Tuesday 8th.

6 comments:

zalandeau said...

En France aussi on a parfois beaucoup de problème avec le peu de sérieux de certains professionnels !!!

Bonne journée !

ZACL said...

Ah oui, Zalandeau,

A mon partis, c'est ca meme par tout le monde.

Merci pour ton commentaire

Jenny Aspin said...

So annoying! :(

Snowbird said...

I'm stamping my foot furiously on your behalf! How very annoying!xxx

ZACL said...

Hi Jenny,

Thanks for your comment.

It is unbelievable how tradespeople can ramp up stress. As for the cock up..... not good on all counts.

ZACL said...

Snowbird, it really was a ridiculous situation for the company to get itself into, their assigned tradesmen running rings round them. It did not do much for their customer support and liaison either.

xxxx