The time line begins two weeks ago, when I realised a major item I ordered earlier in the year, which was installed in May, was not the equipment I asked for. The replacement arrived according to plan. So far so good.
The Monday of installation, the guys arrived late morning to pick up an un-installed object. BUT, there was nothing for them to take away. The installer/s had not arrived at 8.am, as arranged to demount the old equipment for them to remove. Many phone calls later, finally getting through to real people by devious means, (thereby avoiding voice-mail) I eventually got a manager to take ownership of this cock-up.
Thursday the same week, the manager arrives here, because by then, a leaking tap that is under guarantee also needs replacing in the kitchen. He wanted to check it was a genuine guarantee issue. Seeing it was, he handed over the replacement tap to be fitted by a plumber appointed to arrive between 12-2pm today. At 11.50am, guess what..........the plumber can't come, earliest on offer now was sometime later in the week. So, we are now at non-committal arrangements. Mental picture of me stamping my foot while trying to maintain my composure during phone conversation.
New appointment offer, 8am tomorrow, Tuesday 8th.
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6 comments:
En France aussi on a parfois beaucoup de problème avec le peu de sérieux de certains professionnels !!!
Bonne journée !
Ah oui, Zalandeau,
A mon partis, c'est ca meme par tout le monde.
Merci pour ton commentaire
So annoying! :(
I'm stamping my foot furiously on your behalf! How very annoying!xxx
Hi Jenny,
Thanks for your comment.
It is unbelievable how tradespeople can ramp up stress. As for the cock up..... not good on all counts.
Snowbird, it really was a ridiculous situation for the company to get itself into, their assigned tradesmen running rings round them. It did not do much for their customer support and liaison either.
xxxx
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